Shipping policy
Shipping Policy
Shipping Availability
Pro Groomer Supply currently ships within the United States only. We do not offer international shipping.
Orders placed with shipping addresses outside the U.S. will not be accepted.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and accepted.
Many products sold by Pro Groomer Supply are fulfilled directly by manufacturers or authorized partners. As a result, processing and fulfillment times may vary by product.
Order processing times do not include transit time.
Shipping Methods
Shipping methods vary depending on the product and may include:
- Standard ground shipping
- Expedited shipping (when available)
- Freight delivery for large or heavy equipment
Shipping options and estimated delivery timelines are shown at checkout or on the product page when available.
Freight Shipments (Tables, Tubs, Stations, Large Equipment)
Some products require freight shipping due to size, weight, or handling requirements. These items may include grooming tables, tubs, stations, and other large equipment.
For freight shipments:
- Delivery times are estimates and not guaranteed
- A delivery appointment may be required
- Someone may need to be available to receive and inspect the shipment
- Delivery is typically curbside unless otherwise specified
Additional details and requirements may be communicated after your order is placed.
Shipping Costs
Shipping costs are calculated at checkout or listed on the product page where applicable.
For freight items:
- Shipping costs may vary based on destination, carrier, and delivery requirements
- Additional fees may apply for special delivery services (e.g., liftgate, residential delivery)
All shipping charges are the responsibility of the customer unless otherwise stated.
Delivery Estimates
All delivery dates provided are estimates only and are not guaranteed.
Pro Groomer Supply is not responsible for delays caused by:
- Shipping carriers or freight providers
- Manufacturer production schedules
- Weather conditions
- Supply chain disruptions
- Events outside our control
Risk of Loss
Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer.
Please inspect all shipments immediately upon delivery.
Damaged or Missing Shipments
If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery by contacting support@progroomersupply.com and providing:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Failure to report shipping issues within this timeframe may limit our ability to assist.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Pro Groomer Supply is not responsible for:
- Delays caused by incorrect addresses
- Lost shipments due to address errors
- Additional fees incurred from address corrections or re-delivery attempts
Questions Before Ordering
If you have questions about shipping methods, lead times, freight delivery, or whether a product is right for your setup, please contact us before placing your order at: