Refund policy
All Sales Are Final
Due to the nature of the professional grooming equipment and supplies we sell, all sales are final. We do not accept returns or offer refunds for any products once an order has been placed.
Many items are fulfilled directly by manufacturers or partners, may involve freight shipping, or are shipped specifically for each order. As a result, returns, exchanges, and refunds are not permitted.
Please review product details, specifications, lead times, and compatibility carefully before completing your purchase. If you have questions prior to ordering, we encourage you to contact us at support@progroomersupply.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at support@progroomersupply.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work with the manufacturer or fulfillment partner to evaluate the issue and determine the appropriate resolution, which may include repair, replacement, or manufacturer warranty support where applicable.
Claims submitted outside this window may not be eligible for review.
Warranty Support
Many products sold by Pro Groomer Supply include manufacturer warranties. Warranty coverage, terms, and claims are handled directly by the manufacturer.
We are happy to assist with warranty-related questions or help direct you to the appropriate manufacturer support channel.
Non-Returnable Items
All items sold on Pro Groomer Supply are non-returnable, including but not limited to:
- Professional grooming equipment and supplies
- Grooming tables, tubs, and stations
- Clippers, dryers, shears, and tools
- Special-order or made-to-order items
- Freight-shipped items
- Sale items and gift cards
Exchanges
We do not offer exchanges. If you wish to purchase a different item, a new order must be placed.
Shipping Availability
Pro Groomer Supply currently ships within the United States only. We do not offer international shipping and do not sell to customers outside the U.S.
Contact Us
If you have questions about this policy or need assistance before placing an order, please contact: